Most customers order those Photo Candle to keep for lasting memory, and this is the right place due to the unique ink we use during the manufacturing process.

Q. Is it safe to burn my Photo Candle?
A. It is safe to burn your Photo Candle as long as you follow this common Candle Care burning instructions:

• Never leave a burning candle unattended.
• Never burn for more than 3-4 hours at a time.
• Never burn the last 1/2" of a candle.
• Keep candle away from drafts, vents and flammable objects.
• Keep candle out of reach of children and pets.
• Keep matches and other debris out of the candle.
• Always burn your candle on a protected heat-resistant surface.
• Always keep wick centered and trimmed to 1/4".
• Extinguish all candles carefully.
• Keep candle out of direct sunlight to prevent fading.

Q. How can I create “The Glow” inside my Photo Candle?
A. When lighting your Photo Candle for the first time, let the wax pool reach no less than 1/4" from the candle’s edge, extinguish flame and allow the candle to harden before relighting. This will prevent leaking by building a strong shell around the candle's perimeter.

Q. Do my Photo Candles drip?
A. If the Candle Care burning instructions are followed the candle will not drip. Our Photo Candles contain an outer layer of wax that is formulated to melt at a higher temperature than the inner wax thus creating a harder outside shell of wax.

Q. What is the best way to extinguish my Photo Candle?
A. The best way to extinguish any candle is to use a candle snuffer. If you must blow the candle out, do so gently, so the melted wax won’t splash out of the candle. Do not use water to extinguish your candle because the melted wax will react with the water and spatter. This is very dangerous.

Q. How can I keep my Photo Candle looking like new?
A. It is recommended to display your Photo Candles in an area free from direct sunlight or other strong illumination. Doing this will prevent fading and discoloration and help your Photo Candle last for years to come.

Q. Why does my Photo Candle wick form a mushroom shape?
A. When your candle is consuming more wax than the flame can efficiently burn a mushroom shaped wick results. This phenomenon usually takes place when the visible wick is longer than 1/4”. To prevent this from happening, keep the visible wick centered and trimmed to 1/4". Keep the wick trimming and other debris out of the candle.

Q. Do Photo Candles contain lead-free wicks?
A. Yes, our Photo Candles contain lead-free wicks. We are dedicated to creating high quality products that do not have a negative impact on our environment.


Q. How do I personalize my Photo Candle gift?
A. Our technology allows you to create a one-of-a-kind Photo Candle with your own picture, artwork, digital graphic and text. Names, dates, poems and messages along with your photo or artwork add a personal touch. It is possible to create a text-only or photo-only candle as well.

To personalize your candle, it is a very simple process: choose a candle type, input your image and caption.

Q. Do you enhance my photo before making a Photo Candle gift?
A. Based on past experiences, it is better to have our design expert to choose the best layout, font color for you, to achieve the maximum artistic effects.Once uploaded, we will enlarge or reduce for best results. We will not alter your image and caption.

Q. What dpi resolution should my photo be?
A. We recommend a photo with a resolution of at least 300 dpi but we prefer 600 dpi for the best quality. Most digital cameras’ medium quality setting will suffice. We will automatically check the resolution of the photo you choose for your Photo Candle to determine whether or not it meets our minimum requirement.

Q. What should the file format of my photo or artwork be?
A. We can accept images that are in JPG, GIF format.

Q. Can I use black & white and sepia tone photos to create my Photo Candle gift?
A. Yes, you can use black & white and sepia tone photos. Some of our favorite Photo Candle designs use black & white and sepia tone images. Clipart, drawings and just about any graphic you have on your computer can also be used.

Q. Can I send photos to you by postal mail?
A. At this moment, we only accept digital photos and artwork uploaded through our website.

Q. Is there a minimum quantity of Photo Candle gifts I must order?
A. No, there is no minimum quantity of Photo Candles you must order. You can order one or one thousand. However, we do offer a discount when you order at least 12 Photo Candles.

Q. Can I change my Photo Candle design after my order has been placed?
A. Once your order has been received we begin our manufacturing process so we can deliver your Photo Candle to you as soon as possible. We will do our best to accommodate your changes. To eliminate the need to make changes to your order please make sure that you review all of your information prior to finalizing your order and checking out. If you need to change your order for any reason we provide you with the option to do so before you checkout.

Q. How long will it take to have my Photo Candle gifts delivered?
A. Your Photo Candle will be shipped from our facility within 3 business days. Rush service is available. Contact customerservice@unique4youonline.com.

As soon as we ship your Photo Candle we will send you an email confirmation with a tracking number so you will know the exact day your Photo Candle will be delivered to you.

Q. Can I ship a Photo Candle gift directly to a friend?
A. Of course you can! Any Photo Candle gift can be shipped to any address in the world. Photo Candles can also be shipped to different addresses within the same order. When you order your Photo Candles, you will have the opportunity to fill out the shipping addresses for each candle you create. If you have any questions, please contact customerservice@unique4youonline.com. We will be happy to confirm production schedules and delivery times for you.